🌸 Faye Muse | Q&A

 

1. Where do you ship from?

Faye Muse partners with trusted global suppliers to bring you curated pieces from around the world. Most orders are shipped from our international fulfillment centers and delivered directly to your door.

2. How long will my order take to arrive?

Most orders are processed within 2–5 business days and arrive within 7–15 business days, depending on your location. You’ll receive tracking information once your order ships.

(Tip: You can adjust those numbers based on your actual supplier timelines.)

3. How do I know what size to order?

Each product page includes a detailed size guide. We recommend checking your measurements before ordering — if you’re between sizes, choose the larger for a more comfortable fit.

4. Can I return or exchange my order?

We want you to love every piece. If something isn’t right, you may request a return or exchange within 14 days of delivery. Items must be unworn and in original condition.
👉 Email us at admin@shopfayemuse.com with your order number to start the process.

5. What if I receive a damaged or wrong item?

We’re so sorry for the inconvenience — please contact us within 7 days of receiving your order, and we’ll make it right.

6. Can I cancel or change my order?

Orders are processed quickly, but if you contact us within 24 hours of placing your order, we’ll do our best to make changes before it ships.

7. How can I contact customer service?

You can reach our team at support@shopfayemuse.com — we’ll respond within 24–48 hours.

8. Do you offer international shipping?

Yes! Faye Muse ships worldwide. Shipping costs and times vary by destination, and all applicable customs fees are the responsibility of the buyer.

9. How can I stay updated on new collections?

Join our Muse Circle ✨ — sign up for our newsletter or follow us on Instagram @fayemuse to be the first to know about new drops, stories, and exclusive offers.

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Every question leads to connection — we’re always here to help you find your muse. 🌹